Meet Dr. Leddick |
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Susan Leddick is a consultant in organization design and continuous improvement and President of Profound Knowledge Resources, Inc., a consulting and training firm. She was an original contributor to the Transformation of American Industry national community colleges training project and co-author of the Total Quality Transformation® training materials. |
| She has worked with diverse clientele:
from manufacturing firms to colleges, car dealerships, child care agencies,
government agencies, hospitals, trucking companies, and school districts. Her
primary work today is with the public education system. In addition to her consulting
experience, she has been a high school teacher, an ABE/GED instructor, a community
college administrator, a corporate director of quality and training for a manufacturing
firm and a training coordinator for a state commerce department. These roles
give Dr. Leddick multiple perspectives on the many difficult issues organizations
face as their markets, customers, workforces, products and services change.
She has helped several groups of leaders to effect entire organization redesign. EDUCATION 1970 B.S.Ed. (cum laude) degree in English and mathematics; University of Missouri-Columbia 1980 M.S.Ed. degree in secondary education, concentration in adult and continuing education; University of Missouri-St. Louis 1987 Ed.D. degree in educational leadership, concentration in human resource development; Western Michigan University PUBLICATIONS AND ACTIVITIES Dr. Leddick has published articles in the Community and Junior College Journal, National Productivity Review, Total Quality Review, and The Journal for Quality and Participation. She is a contributing author to the 1993 book Quality and Education: Critical Linkages. She is a frequent conference speaker and delivers seminars nationally and internationally by invitation. She assisted with Dr. W. Edwards Deming's public seminars and served as his personal aide during the last ten years of his life. She is a partner in INTERACT: The Center for Designing Interactive Systems in Philadelphia, PA. INTERACT was founded by system pioneers Dr. Russell Ackoff and Jamshid Gharajedaghi, and is noteworthy for its system methods for organization learning and organization design. | |
