Below are questions and answers to some of the more frequent inquiries we receive. If you have a question that isn't answered below, feel free to contact us.

Q— What is Interactive Design and why is it different?

Answer: Interactive Design is a participative planning method that aims to create a very explicit description of the designer's preferred way to organize, manage, and improve any sociocultural system. It is focused on what people want, not what they want to get rid of. The whole is designed at the same time as the parts. It is based on the theory of sociocultural systems and the assumption that the system to be designed was destroyed last night. Five system principles help to guide the behavior of the new system, and five dimensions of sociocultural systems serve as design criteria or rules.

Interactive Design is interactive in two ways: in the high level of participation it invites from the system's stakeholders and in the way it considers the interactions or connections among the parts of the system.

Interactive design is different from other planning and improvement methods because it is capable of addressing the whole organization, product, service, or process at once. It uses both synthesis and analysis. Other methods work from analysis of the parts and attempt to improve by independently improving the parts.